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If you know it'll be rough, should you dive in?
Troubled waters but don't wait for a mayday
When the world's on tenterhooks, don't spook your clients
Play in the shallows
Oct 30, 2019
Why I almost pulled the pin on What Lies Beneath (and why I'm so relieved I didn't)
Aug 18, 2019
Why good buggers get invited back
Jul 24, 2019
Feedback and our local Great White Shark.
Jun 25, 2019
5 ways kiwi clients feel valued
Jun 9, 2019
Bonkers but true stingray encounter!
Apr 11, 2019
No news IS news for your clients
Mar 2, 2019
No strategy without client feedback
Feb 6, 2019
You don't know what your clients think, trust me.
Jan 16, 2019
Client feedback fast tracks simplicity
Nov 19, 2018
Anonymous feedback is BS
Oct 17, 2018
Funny or offensive? It depends. You just have to know your market.
Sep 26, 2018
Featured article in Community Health Stores Magazine
Sep 13, 2018
Get ready to be comfortable with the uncomfortable?
Aug 2, 2018
Why in-depth client feedback is good for business
Jul 12, 2018
Watch Out For What Lies Beneath