FAQ

I want feedback but we aren’t based in the Bay of Plenty?


Not to worry, our business consultancy services are available to clients all over New Zealand. Give me a call and we can work out the best way forward. If that requires a meeting in person with your team then we can make it happen.




Why can't we just do a customer feedback survey?


Do you enjoy getting surveys? Neither do your clients. If your clients are important to you, they should be treated accordingly. With WLB feedback, we make it easy for your clients to give in-depth feedback. And once they hand up the phone, they don't have to do anything else. With a survey, it'becomes another item on their to-do list and that's a pain. Being asked for feedback the WLB way makes your clients feel valued. Learn more by watching this tutorial about the phone calls we make




Why not do it in-house?


Check out our testimonials for rave reviews about the value of WLB being independent and objective. It is underestimated what a specialty skill feedback gathering is. It has taken us a huge amount of time and investment to get our reports and process seamless and you won’t be able to emulate this in-house. Plus, objectivity is one of the main reasons people engage our services. Learn why having an objective interviewer is so important by watching this tutorial




Why just do feedback, not business strategy after?


Because the gap in the market is for quality qualitative feedback. We’re passionate about feedback and can be more useful to more companies by doing this part really well. What Lies Beneath feedback assists strategists, management teams, consultants and marketers to do a much better job at speaking to your target audience and making improvements that matter.




What if someone wants to speak off the record?


Transparency is incredibly important at What Lies Beneath so we encourage interviewees to speak on the record. But we are happy to take 'off the record' comments as long as the interviewee is comfortable with us speaking directly to our key contact in the company who have engaged us to do their feedback.




How does payment work?


Upon signing the Terms of Engagement Contract, you will receive an invoice for 50% of the project cost. This confirms our time. The final 50% will be invoiced for the month after. Learn more by watching this quick tutorial




What is your privacy policy?


Effective date: June 29, 2018
What Lies Beneath operates the www.whatliesbeneath.co.nz website.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.whatliesbeneath.co.nz Information Collection And Use We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected: Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data
  • Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes. Use of Data What Lies Beneath uses the collected data for various purposes:
  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside New Zealand and choose to provide information to us, please note that we transfer the data, including Personal Data, to New Zealand and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. What Lies Beneath will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Disclosure Of Data - Legal Requirements What Lies Beneath may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  • To protect and defend the rights or property of What Lies Beneath
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Service Providers We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Analytics We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.




What are your Terms of Trade and Terms of Engagement?


These are included in the proposal but don’t worry there’s no nasty fine print!.




I’ve never requested feedback...how does it work?


We will walk you through each stage and the process from start to finish is well laid out and simple. Watch this tutorial to get a high level and quick overview of what happens





WHAT LIES BENEATH

© 2018 by What Lies Beneath

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What Lies Beneath works with clients throughout New Zealand.

 

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CONTACT

ANGE WALLACE

Founder | Client Feedback Firebrand 

 

Phone.

021 636373

 

Email.

ange@whatliesbeneath.co.nz

 

Location.

Harbour Drive,
Otumoetai, Tauranga