What Lies Beneath with Ange Wallace
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    QUALITATIVE
    CLIENT 
    FEEDBACK

    WITH DEPTH

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    Welcome to What Lies Beneath
    02:18

    Welcome to What Lies Beneath

    Join Ange Wallace and Tracy Donovan for a punchy overview of What Lies Beneath.
    What we do: The Depth Sounder
    05:38

    What we do: The Depth Sounder

    This is an in-depth look at our main service, learn why companies choose to get in-depth feedback, how we go about it, what the costs are, and most importantly what you'll get out of it if you choose to invest in our client feedback services.
    T's&C's and process for feedback
    02:43

    T's&C's and process for feedback

    High level overview of the feedback process, start to finish including invoicing, terms of engagement etc
    The 'Four Depths' Report
    04:19

    The 'Four Depths' Report

    Here, Ange breaks down the four stage report.
    The Guts (stage 4 of the report)
    03:41

    The Guts (stage 4 of the report)

    Ange breaks down the meaty stuff in the Guts...an Executive Summary on steroids!
    Feedback Findings Workshop
    02:15

    Feedback Findings Workshop

    We always present the findings in person via a facilitated workshop. We spend time in the 'Empathy' phase of the research...find out why.
    Why phone interviews?
    03:29

    Why phone interviews?

    We do 95% of our interviews by phone. Learn why we believe it's the best option for qualitative feedback.
    Heads Up! Framing feedback to your clients
    02:21

    Heads Up! Framing feedback to your clients

    Curious about how your clients respond to our feedback? Through our careful framing and introduction they feel comfortable being honest with Ange about your business. Find out how.
    Client List Compilation
    01:50

    Client List Compilation

    Tracy outlines the range of clients to include in your client list for us to call, and the information we require
    Who decides the questions?
    00:54

    Who decides the questions?

    Ange explains how she comes up with the first set of draft questions after the preliminary meetings and what happens from there
    The WLB Brand
    02:43

    The WLB Brand

    Isn't What Lies Beneath the name of a horror movie? It sure is. Find out the meaning behind the brand. Many thanks to Trent Sunderland from www.designburo.co.nz for the amazing design!

    WHAT LIES BENEATH

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    STAY CONNECTED

    Email tracy@whatliesbeneath.co.nz to be added to our blog database, to keep client feedback (and ocean adventure) on your radar. 

    CONTACT

    ANGE WALLACE​

    Founder | Client Feedback Firebrand 

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    Phone.

    021 636373

     

    Email.

    ange@whatliesbeneath.co.nz

     

    Location.

    Hinewa Road
    Otumoetai, Tauranga