IT IS SO EASY TO IMPLEMENT IMPROVEMENTS
“I am pleased we made the decision to work with Ange and Tracy at What Lies Beneath, the whole experience was enjoyable and worthwhile.
Two things stood out for me:
Having someone engaging and engaged in our business to talk to our clients was very effective, rather than someone in a call centre
The process has given me confidence and clarity about what to do next and the whole team is on-board and motivated. This is rare in my experience, to have a service that makes it so simple to implement changes and improvements immediately afterwards.
My team feel chuffed with the feedback and we are motivated to be even better. We are extremely grateful to our clients for their input and I have already recommended What Lies Beneath to others”
Richard Judd, Managing Director, Cirtex Civil
WE GOT WHAT WAS PROMISED AND MORE
"The whole experience was extremely positive, we got what was promised at the outset and more. The process was controlled well, with both our staff and our clients responding positively, in fact clients still tell us how much they appreciated having a say.
There were surprises but at a high-level we knew many of the insights, but the WLB process puts the focus on staff to help them think differently; about the impact they have on clients and how to do things differently and better and our staff are now doing this.
Despite the world changing since the feedback (Covid-19) the information is not stale, it will continue to be relevant and shape what we do for a long time to come"
*We conducted Four Depth Sounders for Patchells, one for each of their business divisions.